Return/Exchange Policy

At The Original Scrubs Collection, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a 14-day return/exchange policy to ensure your satisfaction.

Our return/exchange policy allows you to return or exchange any item within 14 days of purchase. Whether you need a different size, color, or simply changed your mind, we are here to assist you.

Here are a few important details to keep in mind:

1. Eligibility: To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags and labels are still attached.

2. Timeframe: You have 14 days from the date of purchase to initiate a return or exchange. After this period, unfortunately, we cannot accept any returns or exchanges.

3. Process: To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide you with a return authorization number. This number is essential for us to track your return/exchange and ensure a smooth process.

4. Shipping: The cost of shipping for returns or exchanges is the responsibility of the customer, unless the return/exchange is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe arrival of your return/exchange.

5. Refunds/Exchanges: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used during the purchase.

6. Non-Returnable Items: For hygiene reasons, certain items cannot be returned or exchanged. These include opened or used scrubs, undergarments, and accessories.

7. Store Credit: If you prefer, we can also provide you with store credit instead of a refund. Store credit can be used towards future purchases on our website.

8. International Returns/Exchanges: Please note that international returns/exchanges may be subject to additional customs fees or duties. These fees are the responsibility of the customer.

Our return/exchange policy is designed to ensure your satisfaction and make your shopping experience with us as smooth as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help!